Standard bank Newmarket very poor service.

I waited in queue from morning and only left branch after five afternoon. I needed a form for a housing subsidy as proof of the owner of the property.The consultant did not know which form I am requesting and asked advise from another consultant.The two of them said I should phone home loan department and ask them to e-mail me the forms as they have no idea which forms my employer requests. I got through to a consultant who requested the e-mail address of the consultant.When I requested the email of the consultant he already had another client and didn’t wait for me to return first. I had to wait again.The consultant than after a while indicated that the email is not showing on his emails.Do I mind waiting or return the next day maybe the mail would be in his emails. I indicated I am willing to wait until everyone left to see if the email has gone through. I am not willing to return the next day and queue again.Okay he said nonchalant and continued with the other customer. I sat for a while and another consultant asked me if I was helped I told her I have been on the phone and the consultant does not receive the email.She advised we return and phone again and give a different email and so another long wait for answer from the call centre.Finally I get through and the whole process starts all over again. I give my email address and the email address of another consultant.In the meantime the consultant helping me has his back pack on his back and quickly dashes for the door and leaves. I sat on a chair and the bank is now closed workers are leaving.Luckily another consultant asked me what the matter is and I pointed to him there the guy who is supposed to help me is making a run for it.He was kind enough to assist and the form was retrieved in a matter of minutes and he printed it for me.The guy who ran away had no idea that the forms are on the bank’s system and caused this whole delay, there was no need to phone home loans department three times and couldn’t wait but took off.The manager heard my complaint and promised to have a word with the run away consultant. I left the bank after five.Got home in the dark.