Standard Bank - new way of doing things in 2024 takes us back to the 90's

What an unbelievable disgrace. If I could give standard bank 0 stars I would. My card was expired, so I went to the bank to renew it. Come to find out that instead of just having the card delivered to my local branch , which is what standard bank has been doing for YEARS. You have to specify a delivery address, that is IF the courier company manages to contact you. I have not received any SMS or Email. Apparently the courier company just made a telephone call and the call wasn't answered and the courier company just left it. It is THEIR bank, THEIR bank cards, THEIR process, THEIR courier but I as the so called customer of Standard Bank must now organise on my time with the courier to have it delivered. I have had hiccups with Standard Bank before but every time there was at least somewhat of a reason but this is just pure stupidity. Even though I have multiple accounts with standard bank, I will now have to look at other banks as this is completely unacceptable.