1 reviews | Active since Apr 2018
Standard bank new system appalling.
Standard bank. The new call centre modus operandi is appalling. Unable to get any form of assistance because the person they are asking me about is not me. I don't own property in PE, I am not a director of some metal company etc. etc. AND now to top it all the dashboard on the new system is not working properly and some of my accounts I cannot access and my payment limit has been reduced to nil. I AM UNABLE TO GET ASSISTANCE AS I DONT EXIST ACCORDING TO THE CALL CENTRE. Everytime something goes wrong with this new system I have to go to the bank, queue for an hour and than they help with the call to the call centre which takes another half hour. Time to change my bank. Maureen Prenitc
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
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We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 20 April 2018.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
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***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 20 April 2018.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
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