Standard Bank new client onboarding- don't bother

Online banking to create a new account- what a joke. Download banking application and try to get a notification PIN that works- prepare to wait hours. Standard Bank wants to close branches and reduce frontline staff counts. Add that to a terrible web based and downloadable application experience- how can you possibly want to retain customers? 9000 branch staff and how many branches in the reduction plan. Don't bother even trying Standard Bank- head to a bank that is really trying to improve online presence- even Nedbank is trying, and doing slightly before.