MM
Mduduzi M

1 reviews | Active since Aug 2019

13 Oct 2023, 07:11

standard bank never responds to queries !

funny how i have to complain on hello peter in order to be assisted, been asking for debit order bank update and statement history but get ignored

0
Replies (8)
Standard Bank
Standard Bank's reply13 Oct 2023, 07:20
Official
Hi Mduduzi

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, Standard Bank Hello Peter Team *** 

MM
Mduduzi M's update16 Oct 2023, 07:01
Reviewer Update
Hi

Please contact me on ***
Standard Bank
Standard Bank's reply16 Oct 2023, 07:07
Official
Dear Mduduzi

Thank you for sharing this information with us.

We will flag this with the consultant dealing with this matter.

We will be in touch with further feedback.

Kindest regards, Standard Bank Hello Peter Team *** 


Standard Bank
Standard Bank's reply16 Oct 2023, 10:41
Official
Hi Mdudzi

Thank you for the response. Please note that we need to contact you on the recorded line to be able to anthenticate before we can be able to assist you.

Please do let us know when the convenience time is we can reach out to you telephonically.

In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.  Kindest regards, Standard Bank social media Team***  
MM
Mduduzi M's update17 Oct 2023, 06:53
Reviewer Update
Hi

Please contact me on ***

Regards
Musa
Standard Bank
Standard Bank's reply17 Oct 2023, 07:21
Official
Dear Mduduzi

Thank you for writing back to us.

We will share this information with the consultant dealing with this matter.

Please be on the look out for further feedback.

Kindest regards, Standard Bank social media Team***  



MM
Mduduzi M's update17 Oct 2023, 09:25
Reviewer Update
Hi

Can someone please assist with this,
i just wanna put this to bed

Regards
Musa
Standard Bank
Standard Bank's reply17 Oct 2023, 09:40
Official
Dear Mududzi

Our team  is working on this matter.

Please be on the look out for further feedback.

Sorry for the delay.
 Kindest regards, Standard Bank social media Team***