JK
Jameelah K
1 reviews | Active since Feb 2015
02 Aug 2023, 11:03
Standard Bank never answers
International payments new process requires declarations, totally understandable. What I can't comprehend is the inefficiency of Standard Bank, I returned the ssi form which was meant to avoid me needing to declare whatever monthly. Yet I have spent two days trying to get through to the call center, even after replying to the emails and text messages. I've been forced to visit a branch, where I am currently sat on hold with the same call center who never seems to answer. This is absolute ****ery and I want answers.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
02 Aug 2023, 11:15Hi Jameelah
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Aug 2023, 11:15
Official
Hi Jameelah
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
02 Aug 2023, 11:30Standard Bank's reply02 Aug 2023, 11:30
Official
JK
Jameelah K's updateReviewer Update
02 Aug 2023, 15:35It's been more than two days now and half a day since a call was promised - your call center is about to close - I have been on hold with your people for a total of 163 MINUTES today alone. I've emailed every email I can find in relation to international payments debacle. I would like my funds today! I have bills to pay! this is insane!
JK
Jameelah K's update02 Aug 2023, 15:35
Reviewer Update
It's been more than two days now and half a day since a call was promised - your call center is about to close - I have been on hold with your people for a total of 163 MINUTES today alone. I've emailed every email I can find in relation to international payments debacle. I would like my funds today! I have bills to pay! this is insane!
Standard Bank's replyOfficial
02 Aug 2023, 16:01Dear Jameelah
We're so sorry for the delay in getting back to you.
We have flagged this matter as an urgent one with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
We're so sorry for the delay in getting back to you.
We have flagged this matter as an urgent one with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply02 Aug 2023, 16:01
Official
Dear Jameelah
We're so sorry for the delay in getting back to you.
We have flagged this matter as an urgent one with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
We're so sorry for the delay in getting back to you.
We have flagged this matter as an urgent one with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
JK
Jameelah K's updateReviewer Update
02 Aug 2023, 16:05Be in touch when - next week - I was literally told my money would be released today, today is OVER and like I said I have bills to pay - I cannot tell my debit orders to wait for feedback - this is exhaustive!!!
JK
Jameelah K's update02 Aug 2023, 16:05
Reviewer Update
Be in touch when - next week - I was literally told my money would be released today, today is OVER and like I said I have bills to pay - I cannot tell my debit orders to wait for feedback - this is exhaustive!!!
Standard Bank's replyOfficial
02 Aug 2023, 16:15Dear Jameelah
We're so sorry for the delay in resolving this matter.
We have requested our team to get back to you.
Please be on the look out for further feedback.
Kindest regards, Standard Bank Hello Peter Team***
We're so sorry for the delay in resolving this matter.
We have requested our team to get back to you.
Please be on the look out for further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply02 Aug 2023, 16:15
Official
Dear Jameelah
We're so sorry for the delay in resolving this matter.
We have requested our team to get back to you.
Please be on the look out for further feedback.
Kindest regards, Standard Bank Hello Peter Team***
We're so sorry for the delay in resolving this matter.
We have requested our team to get back to you.
Please be on the look out for further feedback.
Kindest regards, Standard Bank Hello Peter Team***