Standard Bank, Neelsie Student Centre, Stellenbosch

Standard Bank, Neelsie Student Centre, Stellenbosch

Let me just be clear, the employees were friendly during our interactions

But...

So I ordered a card, and they told me that it would arrive in 5-7 workdays and they would send an SMS to notify me when it arrived.

I needed it for a time sensitive matter, so I went to check on what I thought was the 5th day, it wasn't there, the attendant explained to me that it was only the 4th day, so my mistake.

I go to check the next day, not there yet. I decided it's best to just wait for the SMS.

So on the 7th day I realise my card so be there by now, I do a quick Google check to see when they close, which was stated as 5 o'clock. I get there at 15h50, and they're already closed at 15h30.

The employees were still there finishing up, so I decide to quickly ask if my card arrived yet. It did, but they couldn't help me because they had already switched off the computers. Now I have to wait until Monday to get my card, because for some absurd reason they aren't open on Saturdays.

Why didn't they notify me that my card had arrived? Now I'm *****ed for the time sensitive matter that I needed it for.

I was extremely frustrated and disappointed.