MM
Muhammed M
1 reviews | Active since Dec 2018
12 Nov 2021, 13:56
Standard Bank needs to up their game
Very poor service the Laudium branch ques are very long I requested to open an account 2 weeks ago online and no agent has contacted me this is poor service at its best
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
12 Nov 2021, 14:15Dear Muhammed M
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** ***
Standard Bank's reply12 Nov 2021, 14:15
Official
Dear Muhammed M
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** ***
MM
Muhammed M's updateReviewer Update
15 Nov 2021, 13:14Problem solved I spoke to Thendi a very friendly Laudium branch agent I explained to her I complained of Standard Bank as a whole and not Laudium there Ques are very long in the branch but Thendi advised I ask directly for her whenever I go in the branch which I highly appreciate. I was upset as Standard Bank as a whole didn't contact me 3 weeks to open my account online.
MM
Muhammed M's update15 Nov 2021, 13:14
Reviewer Update
Problem solved I spoke to Thendi a very friendly Laudium branch agent I explained to her I complained of Standard Bank as a whole and not Laudium there Ques are very long in the branch but Thendi advised I ask directly for her whenever I go in the branch which I highly appreciate. I was upset as Standard Bank as a whole didn't contact me 3 weeks to open my account online.