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adlg-gcacreations adlg-gcacreations

1 reviews | Active since Jun 2016

18 Mar 2025, 10:10

Standard Bank needs to unfreeze my R1000 in my Savings Account

Last night I transfered R1000 from my Puresave accounts to my bank account. They are linked I need to pay Temu for online purchases. My 1 purchase gets declined and it says I have insufficient funds and I had to pay R8.50. Please reverse the R8 50 I am not in the wrong. Then I get told by Teboho this morning I have to wait 24hrs for my money to clear from my puresave. That is ******* I am regularly transferribg money from my Puresave to my savings account. I would like a manger to look into this matter for me and to rectify the error and I would like to see the R8.50 refund please. Thank You

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Replies (3)
Standard Bank
Standard Bank's reply18 Mar 2025, 10:18
Official
Good day George, 

Thank you for bringing this issue to our attention.

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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adlg-gcacreations adlg-gcacreations's update18 Mar 2025, 10:26
Reviewer Update
It is not for George Pollastri. It is for Theresa Pollastri Thank You
Standard Bank
Standard Bank's reply18 Mar 2025, 10:49
Official
Good day George,

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
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