Standard Bank needs to learn how to send a statement via email

A year ago I requested my vehicle finance statement to be sent via email. After several emails and telephone calls and Hello Peter (I was spammed with calls for a different issue that was also problem on their side) and managers just de-escalating to their teams, I received it once a few months ago after I contacted a lady at complaints. Then I didn't receive a statement for a month and GUESS What? This month I received my statement via snail mail again. How can an establishment like Standard bank not get a small thing right like sending my statement via email. Is that so difficult. Do you want me to come into a branch and come click the button myself?