Standard bank needs to get with the times

The garden route mall branch is an absolute waste of time. There were 5 employees this morning as follows: 1. Someone at the door who let people in who were not waiting in the queue 2. The floor manager (or whatever), who takes down your info, and urges you to sanitize with bidvest water. This same person sits and does quizzes on her pc about service, yet I was standing outside for 30 minutes and was waiting inside for how long before I left 3. One Teller (ON A SATURDAY?!?!?!?) 4. Two consultants who ended up calling the same call centre that I can call from home, therefore rendering them utterly useless.

As if that is not bad enough - The app and online banking does not accept Wesbank's number only beneficiary reference for settlements. Wesbank has been doing this for years - how is this a problem in today's age?!?!? Have a look below for another, answereless problem like this.

So please answer me this, why should I move to prestige banking, if you cannot even get the basics right? In fact, after 25 years with standard bank, with a current account, investment, home loan, rcp - I find myself asking why am I still battling with an archaic institution such as standard bank?!?