Standard Bank needs to better their customer service

I am fed up. I was locked out of my banking app as well as internet banking and told to call the ***** department as there was a security issue. After waiting on hold for 1 hour 40 minutes I was told that there was no issue on the ***** department side and that a team leader would be emailed. I was to expect a call back. This morning after having received no call back I called the ***** department again. Once again I was told that there was no security issue and a team leader was emailed while I stayed on the line. I was then asked to hold further so that the team leader could be directly called. I was told that nobody answered as they possibly were in a meeting. I was to expect a call back. I waited an hour and a half and I ONCE AGAIN called back. This time I was told that it was not a ***** issue but an internet issue. I spoke to to Georgie who tried to find out what was happening as there was no issue showing on their side either. I asked him to call me back as I had to go into an appointment. He told me he would do so within an hour. NOPE. It is now early evening and I am once again calling. This time I am told I have to speak to the digital department.. How long does a person have to hold on for that would be an acceptable amount of time. When you call you get told 10 minutes and then hold for 30 minutes to almost 2 hours. Keep getting told that the matter will get escalated only to find out that none of the previous people even bothered to escalate it AT ALL! This is highly frustrating and very annoying. Finally somebody assisted with a reference number. But any sort of resolution will only possibly be in a week and a half!!! Needless to say I am really unhappy with Standard Bank as my account holder. It's things like this that make me want to close my account.