KV
Ken V
1 reviews | Active since Dec 2012
23 Mar 2022, 10:14
Standard Bank needs patience!!!
Standard bank Fish Hoek no longer have tellers only consultants. So i come to the branch at Long Beach Mall and the teller booth is closed with a notice that it will only open at 11:00. Even waiting for a consultant is an exercise in patience as there only appears to be 2 consultants here and only one seems to be dealing with customers. So much for providing a good service level.
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Replies (3)KV
Ken V's updateReviewer Update
23 Mar 2022, 11:57In response to my review above i must correct that threr were 3 consultants on duty. i must also add then when i did get to see a consultant he was extremely professional and efficient in my immediate business and also in recommending services that will be to my benefit. It took some time so i can see why the wait is lengthy.
KV
Ken V's update23 Mar 2022, 11:57
Reviewer Update
In response to my review above i must correct that threr were 3 consultants on duty. i must also add then when i did get to see a consultant he was extremely professional and efficient in my immediate business and also in recommending services that will be to my benefit. It took some time so i can see why the wait is lengthy.
Standard Bank's replyOfficial
31 Mar 2022, 13:17Hi Ken
Thank you for raising your concerns with us.
We have escalated your matter and have been assured that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and have been assured that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply31 Mar 2022, 13:17
Official
Hi Ken
Thank you for raising your concerns with us.
We have escalated your matter and have been assured that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and have been assured that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
01 Apr 2022, 09:23Hi Ken
As per our telephonic conversation this matter has been sorted.
Have a great day further.
Kind Regards
Standard Bank Help Centre
***
As per our telephonic conversation this matter has been sorted.
Have a great day further.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's reply01 Apr 2022, 09:23
Official
Hi Ken
As per our telephonic conversation this matter has been sorted.
Have a great day further.
Kind Regards
Standard Bank Help Centre
***
As per our telephonic conversation this matter has been sorted.
Have a great day further.
Kind Regards
Standard Bank Help Centre
***