STANDARD BANK NEEDS EMOTIONAL INTELLIGENCE TRAINING

I’ve gone through the most traumatizing experience and Standard Bank does not want to help in the least possible way! My car gets stuck in the middle of Nelspruit and Mozambique. I call Standard Bank insurance and their roadside assist as I informed my insurance which is Standard Bank and their VAF department that I’m going to Mozambique. Now, me being stuck in the middle of nowhere, and all I’m wanting is for them to pick me up, fetch my car and take it to the dealership for it to be fixed and take it back to Johannesburg so that I can find it there when I return from my Mozambique trip and not travel to Johannesburg and then back to Middelberg which is 300kms away from Johannesburg just to fetch my car! I think that’s the most unreasonable request Standard Bank can make of me! What do I pay insurance for?! And what’s more, they haven’t contacted me yet to find out if I’m okay, to inform me of the whereabouts of my car; I’m literally in the dark now. Can Standard Bank at least take my car back to Johannesburg?! Because I have no idea how from Johannesburg I have to then travel to Middelberg to get my car which is extremely ridiculous. Now I have no car and my insurance is not supporting me in obtaining it. What do I pay insurance for?