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Kgaogelo N

1 reviews | Active since Mar 2018

14 Mar 2018, 05:21

Standard Bank Natis documents

I am currently experiencing poor service from Standard Bank and all I am requesting is simple Diplucate copy of Original NATIS documents...I was told to pay an amount of 330 to get those copies which I did.they said within 10 days my documents will be delivered. It's been a month now they have been taking me from pillar to post. The email was not acknowledged by the standard bank that it has been received, This really is frustrating. No one is able to help. The contacts given to me for their manager are not working. They are forever ringing without any answer.

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Replies (3)
Standard Bank
Standard Bank's reply14 Mar 2018, 06:42
Official

Thank you for posting your comments.

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution consultant will contact you about the way forward.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

KN
Kgaogelo N's update14 Mar 2018, 07:12
Reviewer Update
I have sent an email to the above mentioned email address and I only got automated respond and no one called or said anything Hope this time you will respond I need this matter resolved asap
KN
Kgaogelo N's update23 Mar 2018, 08:06
Reviewer Update
Thank you so much for your help. I have managed to get the documents yesterday. Thank you to Ms Christinah Zidaya from standard bank for continuous communication and making sure that this happens. Thank you K Ntlatleng