MA
Matthew A
1 reviews | Active since Jan 2015
01 Jul 2023, 10:03
Standard Bank N1 city
Waiting 2 hours in the queue just for a password reset because it does not want to work on my phone. There’s no staff here, my friend went to a different bank at the same time as me and now his waiting an hour with me in Standard Bank N1 city, I tried going in the week even longer. I only see 3 people available.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
01 Jul 2023, 10:05Hi Matthew
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply01 Jul 2023, 10:05
Official
Hi Matthew
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
03 Jul 2023, 12:35Hi Matthew
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply03 Jul 2023, 12:35
Official
Hi Matthew
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team