Standard Bank N1 City

Today I just had it with Standard Bank N1 City. This has been the second time where I go to the bank during lunch as I work a 9-5 and lunch time is the only suitable time for me to go the bank. However, to my surprise the service is extremely slow. Upon entering there was no one at the front desk, bear in mind this has been the second time that I went there. On the first occasion there was no one at a help desk, I stood there for roughly 5mins before someone came to assist me. I stood in the enquiry line for 15mins before I walked out of the bank without being helped. The service was slow and not good at all. Today the same thing happened. Two people assisting at enquiry during lunch. How is that even possible. The client/customers were complaining, and they just went on with their job. The service you get there is pathetic. You cannot have two people assisting during lunch peak. I stood in that line and wasted my lunch. The lady that helped me was very friendly yet the services slow. Most of the people that was standing in line waiting to be helped rather turned around because you cannot wait in a line 15-20 minutes waiting to be assisted. This is ridiculous.