Standard Bank MyMo BAD SERVICE

TERRIBLE SERVICE FROM STANDARD BANK

After having to resolve issue after issue from other banks in South Africa I finally decided to move on to somewhere "better". The Standard Bank MyMo "digital" account looked promising because of its hassle-free way of applying, this however was not the case.

On Tuesday 17/12 I app**** via their app very quickly and easily. I did all the steps and received some SMS's from the bank along the way. I was told that I will be contacted about when to collect my card from the branch I nominated via SMS or email. That same day I asked a consultant on Facebook when I can expect feedback from the bank regarding this, I was told 1 - 3 working days. No problem.

On today, 20/12 (3rd working day) I expected some feedback. At 09h50 I got a call from *** and the consultant asked me where I app**** for the account and why I did not opt to receive a card. I informed him this is clearly a mistake and that I did nominate my closest branch for collection of the card. He told me he wants to check something for me and then after a minute of waiting he eventually put down the phone without giving a reason and since then has not called me back - horrible customer service.

I then hopped on the SB app to see what's the issue. My temporary password has expired and to reset it proved difficult as the bank kept on sending OTP's to my email (each one cancelling the last) and eventually after trying a bunch I got the correct one.

When I logged on it told me "application unsuccessful" without a reason why. I thought I made a mistake or some *********** consultant made a mistake and wanted to carefully apply again. After going through the motions on the last step I was told by the app that they are experiencing "technical issues" so I could not go further and apply.

This process has cost me valuable time (my reason for moving from other banks and giving Standard a try) but this seems to have been wasted time. I am very dissapointed in the bank and the way potential clients are treated.

A process supposed to occur fully and seamlessly via paperless and online routes is very, very frustrating and going in to a branch would probably be exactly the same.

This is a shame.