Standard bank MyBills doesn't work.

I am having a really bad experience with the new Standard Bank Mybills option , I used it to pay for my DSTV because I saw the Ad and thought it was such a good idea.(BAD IDEA).DSTV is telling me they didnt receive my payment and cannot recognise the account number the money was paid into.Standard Bank insist that its the DSTV account and cannot ensure if they can reverse my money . When all is said and done , I am not happy this is unacceptable and I need this sorted out .Someone has my money and needs to take ownership.

Jabulile Ndlovu