Standard Bank, my worst nightmare

I opened a new business account with Standard bank online 18 September 2023. 26 September I received a confirmation letter with my account number on the document.

07 October R500.00 was deposited to activate my account and I waited for a call or message from the local bank so that I can collect my card. Nothing happened. I went to the bank, just to see the notice that the bank is closed due to renovations. I tried to phone Standard bank, several times but an agent never answered the phone. I the filed a complaint on Facebook and Hello Peter. A few days later an agent phoned me. On 24 October 2023 It was arranged that my card will be send to Standard bank Meyerton branch. I will receive a message once the card is there. I'm still waiting for the message.

But today I got a very nasty surprise when I received a very rude email, informing me I owe Standard bank R295 for some kind of exceeding my account limit. I then phoned the Business Lending & Collection department, just to receive a few more nasty surprises. No 1: The account number doesn't exits. (although I have send them the proof of their own account confirmation letter with the account number.) No 2: No R500 deposit was paid into the account. (I emailed the proof of payment on the account number which standard Bank provided me with) No3. The account was traced via my ID number, where I was informed that I'm being charged for a replacement card of R150 plus R145 honoring fee.

And nobody is able to fix this problem. My calls have been transferred from agent to agent..... nobody can give me the answer. The only thing they all know is that the account number does not exist, no R500 was received and i owe them R295 for a replacement card and honoring fees.

Wow Standard Bank, you sure deserve a trophy for the most *********** business bank.