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Oelof M
1 reviews | Active since Mar 2021
18 Mar 2021, 12:33
Standard Bank mute on queries and complaints.
Standard Bank Complaint ref no: *** ESTATE - Why do I have to post on hellopeter to get a reply from Standard Bank?????? My father died, executor requested STD to close 2 accounts on his name and transfer funds to Estate Account. STD confirms on 16 July 2020 that it has been done. Surprise, on 25 February 2021 I find out both accounts are still open and monthly bank charges are still being levied. Executor writes them on 25 Feb 2021 and again on 9 March 2021. STD has STILL not rep****. Pathetic
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Standard Bank's replyOfficial
19 Mar 2021, 05:01 Hello Oelof,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply19 Mar 2021, 05:01
Official
Hello Oelof,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
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