Standard Bank must surely be the worst for none service

i wonder if it`s a pre requisite of Standard Bank that you must be brain dead to be employed? my wife phoned SA Home loans at approx 16.00 24/08/2020) (so you can track the recording) it goes something like this. good day I`ve called because i need a statement of my outstanding bond, as i have never received a statement since 2016, yes madame your being recorded and we just need to ask some security questions to verify it`s you, how many months are outstanding on your bond repayments, answer i don`t know because i just told you i haven`t received a statement since 2016, sorry then we can`t help you, but wait I`ve got my account numbers & both of our ID numbers, no that won`t help, if you can`t tell me how many months is outstanding i can`t help you further, goodbye. how pathetically insane is that for none service. Thank goodness I don`t need to put up with Standard bank much longer