Standard Bank must hate their customers

Standard Bank have been charging me an annual fee for a Garage Card that expired years ago, and which I don't use and don't intend to use. I went in to a branch to request the card be cancelled, but apparently they are no longer enabled to assist with cards. I was directed to an in-branch telephone to call the card support number. After a 10-15 minute wait an agent answered... After explaining my request I was to hold, after which the call disconnected.

It is unacceptable that a call centre is the only option to request asssitance, especially when the delays are so long, and can anyway end so abruptly.

AND NOW: I have been put through to Customer Retentions and am hearing a repetitive message (10x minute): Your call is very important to us and will be answered in the ordered it was received. Thank you for calling.

You must hate your customers a lot,