Standard Bank Multiple Legal staff ignoring a client that might have a possible arrears account????

I've paid off my vehicle 2 years ago I'm not living or working in SA. I'm currently on holiday so I went to Standard bank Vredendal to request my NATIS Documents the clerk was very friendly and helped me to the best of his ability. He gave me the email address of the relevant person and assured me they will help me... First person of contact *** she passed me over to *** as well as *** ....she responded with an email that is impossible for me to open on my phone I proceeded to reply to her that I can not open said email but that's where it ended as far as she's concerned the matter is closed then the cc's increased and Sharon, *** was added to the list ...AND STILL NO REPLY FROM ANY OF THESE!! Might I add this is the legal department???? You would think they would be on the ball?