KS
Katleho S
1 reviews | Active since Jan 2025
01 Jan 2025, 09:53
Standard Bank MU Primary SMS Unauthorised fees
Over several months, Standard Bank has taken a fee called MU Primary SMS fee without my permission. From July 2024 to 01 January 2025 the fees amount to R70.80. I have emailed Standard Bank Prestige with no response on how to reverse these unauthorised transactions. As Prestige Banker, I pay monthly fees. Why is Standard Bank suddenly just helping themselves to my accounts?
I have seen multiple posts on Hello Peter about these transactions. Standard Bank should resolve it for ALL its customers!!!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
01 Jan 2025, 10:09Dear Katleho
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply01 Jan 2025, 10:09
Official
Dear Katleho
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
KS
Katleho S's updateReviewer Update
01 Jan 2025, 12:19Hi Standard Bank Team
Thanks for your response. I can only believe the sincerity of this apology when the issue is attended to and the transactions reversed.
This seems to be common amongst your customers, please attend to the systematic issue too so other people aren’t subjected to ******** deductions.
Thanks for your response. I can only believe the sincerity of this apology when the issue is attended to and the transactions reversed.
This seems to be common amongst your customers, please attend to the systematic issue too so other people aren’t subjected to ******** deductions.
KS
Katleho S's update01 Jan 2025, 12:19
Reviewer Update
Hi Standard Bank Team
Thanks for your response. I can only believe the sincerity of this apology when the issue is attended to and the transactions reversed.
This seems to be common amongst your customers, please attend to the systematic issue too so other people aren’t subjected to ******** deductions.
Thanks for your response. I can only believe the sincerity of this apology when the issue is attended to and the transactions reversed.
This seems to be common amongst your customers, please attend to the systematic issue too so other people aren’t subjected to ******** deductions.
Standard Bank's replyOfficial
01 Jan 2025, 12:28Our team will reach out to you Katleho. Kindly be on the look for our call.
Standard Bank's reply01 Jan 2025, 12:28
Official
Our team will reach out to you Katleho. Kindly be on the look for our call.
Standard Bank's replyOfficial
01 Jan 2025, 14:43Dear Katleho
Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Jan 2025, 14:43
Official
Dear Katleho
Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
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