SB
Sondre B
1 reviews | Active since Mar 2013
03 Apr 2024, 20:58
Standard Bank Mu Primary Sms Unauthorised fees
Standard bank has taken a fee called MU Primary Sms fee of R15.30 without my permission. As Prestige client I pay monthly fees so why I am getting charged extra fees ontop of what I’m already paying, this is ******* to just debit my account without my permission for a service I didn’t sign up for. This is NOT the first time this is happening to my account & the setting to receive these msgs are set to “off” so why the hell am I getting charged?
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
04 Apr 2024, 07:06Hi Sondre
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. Please provide us with your ID number. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply04 Apr 2024, 07:06
Official
Hi Sondre
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. Please provide us with your ID number. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
SB
Sondre B's updateReviewer Update
04 Apr 2024, 07:26Hi Standard Bank
I will wait for your team to give me a call & then provide them with the relevant information.
Regards
Sondre
I will wait for your team to give me a call & then provide them with the relevant information.
Regards
Sondre
SB
Sondre B's update04 Apr 2024, 07:26
Reviewer Update
Hi Standard Bank
I will wait for your team to give me a call & then provide them with the relevant information.
Regards
Sondre
I will wait for your team to give me a call & then provide them with the relevant information.
Regards
Sondre
Standard Bank's replyOfficial
04 Apr 2024, 08:19Hi Sondre
Thank You.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank You.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Apr 2024, 08:19
Official
Hi Sondre
Thank You.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank You.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
05 Apr 2024, 15:13Hi Sondre
We hope you're well.
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply05 Apr 2024, 15:13
Official
Hi Sondre
We hope you're well.
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
SB
Sondre B's updateReviewer Update
11 Apr 2024, 17:49Hi Standard Bank Social Media Team
I have no idea what you’re talking about as your Provincial Prestige Manager of The Western Cape (Tamlynn) and myself have been in correspondence since last week and have resolved the issue. Maybe you guys could learn a thing or two from her as she’s brilliant and efficient. Thanks Tamlynn for all your help.
I have no idea what you’re talking about as your Provincial Prestige Manager of The Western Cape (Tamlynn) and myself have been in correspondence since last week and have resolved the issue. Maybe you guys could learn a thing or two from her as she’s brilliant and efficient. Thanks Tamlynn for all your help.
SB
Sondre B's update11 Apr 2024, 17:49
Reviewer Update
Hi Standard Bank Social Media Team
I have no idea what you’re talking about as your Provincial Prestige Manager of The Western Cape (Tamlynn) and myself have been in correspondence since last week and have resolved the issue. Maybe you guys could learn a thing or two from her as she’s brilliant and efficient. Thanks Tamlynn for all your help.
I have no idea what you’re talking about as your Provincial Prestige Manager of The Western Cape (Tamlynn) and myself have been in correspondence since last week and have resolved the issue. Maybe you guys could learn a thing or two from her as she’s brilliant and efficient. Thanks Tamlynn for all your help.
Standard Bank's replyOfficial
11 Apr 2024, 17:54Hi Sondre
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply11 Apr 2024, 17:54
Official
Hi Sondre
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team