NM
Ntanganedzeni M

1 reviews | Active since Jan 2024

01 Aug 2024, 09:37

Standard Bank Mu Primary Sms Unauthorised fee

Standard bank has taken a fee called MU Primary Sms fee of R22 without my permission. As Prestige bankers I pay monthly fees, why are the deducting a further R22 on my account ?

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Replies (2)
Standard Bank
Standard Bank's reply01 Aug 2024, 09:51
Official
Dear Ntanganedzeni, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply01 Aug 2024, 16:21
Official
Dear Ntanganedzeni, 

Our team would like to thank you for your patience while we resolved your matter. 

We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help. 

Please don’t hesitate to reach out to us should you need any further assistance. 

Kindest regards, 
Standard Bank Social Media Team 
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