Standard Bank - Moving to a new Platform - Beware

I have been a loyal client for over 30 years. We have accepted Standard Banks exceptionally high fees over the years mainly because we found the platform simple and easy to use. The new platform does not work for use for a number of reasons. The team that forced the move to the new platform failed to inform us of all the limitations and inconveniences when managing different accounts linked to my profile on the new platform as well as the additional fees incurred when transfering funds between entities. The agent and manager of the department has failed to respond to my repeated emails addressing my dissatisfaction on how the move to the new platform was forced upon us and the manner in which the process was handled. I am still waiting for the requested recording of the communication to be sent to me. As a result of the above, we are investigating the moving of all our associated accounts to another bank over the next few months. A very disappointed client