Standard Bank - Moving Nowhere

During 2015 Standard Bank suggested I have my statements emailed to me. I went online and completed the forms to have this done, but I never got any statements. On follow up I finally got one for November, but was missing earlier statements. I asked for these, as well as my credit card statements, which just stopped coming. I also asked that internet banking support rectify my online accounts as whilst I could transfer into my credit card from my current account, I couldn't open the credit card account to look at the statement online. After repeated requests I got an email from the above saying my statement was attached. Nothing was attached, nor were the other issues attended to.