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Roshen R

1 reviews | Active since May 2010

02 Oct 2016, 09:54

Standard bank MOVING Nowhere

<p>I contacted the call centre to increase my payment limit on my credit card. I received an sms confirming the limit was increased; but could not nake any payments through internet banking. The error message continues to be" payment limit exceeded by ..." I contacted the call centre 3 times to resolve the issue and not one of their operators could rectify the problem. I have tried the whole weekend to contact the call centre and their automated telephones are forever busy. I also called their international numbers and their phones were also not answered. I called their international numbers, prestige banking and Private banking numbers and they were not answered. I have wasted my time and money through your useless systems. Your bank is a disgrace to the IT World. </p>

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Replies (2)
Standard Bank
Standard Bank's reply03 Oct 2016, 09:27
Official

Good day Roshen

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply03 Oct 2016, 14:08
Official

Dear Roshen

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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