Standard Bank moving me! anything, but forward

Made a sizeable deposit on Thursday evening at the Southgate branch ATM, machine rejected 2 x r200 notes which i thought was odd as they were brand new notes, I then opted to start over and that is when the remainder of the money was jammed (stayed in the ATM). I proceeded to the ATM next door and deposited the very same 2 x r200 notes with no problem. I could only make a call the following morning which I did and was told that it would take 3-5 day to be investigated, i told consultant i dont have 3-5 day need money immediately to reflect. It was recommended that I go to branch directly and it would be up to branch manager discretion to credit my account. At the branch i was given the same feedback after the call was logged ref ********** 200 that it would take 3-5 days. I understand that is processes but 3-5 day just to check ATM and confirm that there was a jam? The person who assisted emailed the ATM custodian and branch manager explaining the need for the money to be available as soon as possible. I needed to pay to secure my son space for his oversee trip. As i am writing this I still have not heard from Southgate Branch went yesterday to The Glen and thought I would be able to get an update from them (considering it is one system) unfortunately the consultant was unable to make contact with Southgate Branch (no number available on the system) she was able to email the person dealing with the query. I am still waiting for a call. I have provided 2 contact numbers.