Standard Bank - Moving forward with customer inconvenience

<p>On Tuesday the 31st of January i learned that Standard bank homeloan debited me twice for bond repayment - on the 24th and 28th of Jan. The 24th debit its shocking as i only get paid on the 25th and i had called the call centre few weeks before to move my debit to the 28th. I have since been to the bank and called the home loan call centre and Althea ( call centre agent) said that i will be refunded by midday yesterday. That has since NOT happened and my debits are bouncing as i do not have funds available. My question is who is going to carry the cost of the bouncing debits and how will standard bank resolve the issue of my credit record being negatively affected? . My life is on halt as I have no cent in my name due to this and i am wondering if this will be sorted anytime soon.</p> <p>This is the reference form the service request no: ********** 70 </p> <p>Angry customer</p> <p>Makgotso Masehla ( ********** 516)</p>