Standard Bank - Moving Forward to Get You Blacklisted

A little under a year ago I lost my job due to the Covid pandemic: I was retrenched due to the company going into liquidation. I was sure to inform Standard Bank of my situation by sending them multiple e-mails to their Student Loan mailing account. From my first mail to my mail, and thereafter, I received no correspondence from Standard bank, not even a courtesy phone call. I discovered today that I have been handed over to an external Attorneys who are now demanding that I make repayment. I find it incredulous that after I initiated contact with Standard Bank to inform them of my situation that they have handed my account over to an attorneys when they made zero attempt in the last year to even extend to me the courtesy of acknowledging that they received all my mails, let alone that they acknowledged that I have not only lost my job, but am in the process of losing my entire life due to circumstances beyond my control.