Standard Bank moving forward? More like REVERSE!

I have been with Std Bank for +/-45years &use their ATMs about ONCE a month&these are often either out of order or paper. This probably happens 3/10 times - a shocking % considering how little I use them<br> When I also experienced this while on holiday in Stellenbosch leaving me unable to draw cash I went to complain to the Branch Manager at The Glen - she didn't seem particularly interested in my complaint<br> On 10/01/2015 I used a Std Bank ATM which froze & would not return my card - fearing a **** I immediately called & cancelled my card. 2days later I went to Standard Bank the Glen & obtained my new card I then went outside to use the ATM & AGAIN the machine froze keeping my new card! I went back in & explained this to a supervisor who came & saw the frozen ATM she also seemed disinterested & told me to go get another card with no explanation for a clearly faulty system<br> To add insult to injury I have now been charged R125 for the replacement for a problem which is the banks fault NOT mine! This was also charged to my current acc. which could have resulted in bank charges due to a drop in balance below the rebate level - MORE PROBLEMS to sort out!<br> Explanation? Apology? Unlikely!