Standard Bank - Moving forward? More like moving backwards into an abyss of incompetency.

<p>Paid up my Garage card and closed it. Called the Call Centre to confirm payment had been received and that all was is order. Four months later I get a call from a collection agency to say I have been handed over by Standard Bank for a docket which was issued by a merchant 6 months late and which I didn't know about because I received no statements from Standard Bank. You can't e-mail them - the address doesn't work. When you call them, they can't pick up the account because it has been closed. Contact the Complaints Resolution Centre and 3 weeks later you still haven't heard from them. Call them again and they tell you it's your fault. Yes, you are supposed to be psychic and know this has happened without any communication from Standard Bank. Their system stinks and so do their relationships with their customers. I have been with them for 30 years and they handed me over for R 300. It's not that I didn't want to pay, but how was I supposed to, when I didn't know about it? Thank you so much, Standard Bank. The stress and inconvenience you have caused me cannot be equalled. Not to mention that I now have a blot against my credit record due to your incompetence. </p>