Standard Bank | "Moving forward" Backwards!

After all my effort in trying to get Standard Bank to change my postal address on my digital statement to match the address on the hard copies that they post to me, I get no satisfaction!

See response below from STB:

Good day Alexander Trust you are well. We have escalated this matter to our Branch Leadership to change the address on their side however we received the response below. Our sincere apologies for the unfavourable response however you will need to visit the Branch for further assistance. Thank you Thabisile

From: van Zyl, Angelique A <***> Sent: Friday, 11 November 2022 12:29 To: Nxumalo, Thabisile T <***> Cc: Kotze, Jolene J <***> Subject: RE: SOCIAL MEDIA - HELLO PETER COMPLAINT:ALEXANDER RILEY- reference number *** Good day Thabisile Unfortunately cant we assist the customer and change his POR without him visiting the branch. We need to authenticate the customer and also do his fingerprint. This is FICA legislation and this is also part of the POPIA act. The customer need to take a proof of residence with him not older than 3 months ie. Water and Electricity bill, a rental agreement or clothing account. Regards Angelique

I understand that we all make mistakes, but now I have to go and sit at a bank to get someone else's mess sorted out! Funny thing is, the Proof of residence that they're referring to, will be a STB statement of the same account I am querying!

Thabisile is also very unprofessional, she sends e-mails late at night and when I respond I have to send a follow up e-mail to get feedback!

Please STB, wake up, pull up your dam socks and smell the coffee! Worst experience ever!