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Theunis V
1 reviews | Active since Jun 2009
10 Apr 2020, 12:01
Standard Bank moving backwards not forward
On 23rd of March I send an e-mail to make arrangement to overdraw my current account. When the lockdown started I immediately forwarded my e-mail to debt care center on 27 March, as advertised by Standard Bank. Needless to say, I am still waiting to be assist, but guess what, this morning I received an e-mail from CSS "Urgent Notice of Handover.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
10 Apr 2020, 12:53Dear Theunis
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply10 Apr 2020, 12:53
Official
Dear Theunis
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
TV
Theunis V's updateReviewer Update
10 Apr 2020, 13:04Good day
Whilst I appreciate your prompt despondence, I sincerely hope that this is not empty promises as several e-mail correspondence I had with your debt care center etc, as well as my response to SMS'.
The matter is not inconvenience and undue frustration anymore, it has become life threatening!
Kind regards
Whilst I appreciate your prompt despondence, I sincerely hope that this is not empty promises as several e-mail correspondence I had with your debt care center etc, as well as my response to SMS'.
The matter is not inconvenience and undue frustration anymore, it has become life threatening!
Kind regards
TV
Theunis V's update10 Apr 2020, 13:04
Reviewer Update
Good day
Whilst I appreciate your prompt despondence, I sincerely hope that this is not empty promises as several e-mail correspondence I had with your debt care center etc, as well as my response to SMS'.
The matter is not inconvenience and undue frustration anymore, it has become life threatening!
Kind regards
Whilst I appreciate your prompt despondence, I sincerely hope that this is not empty promises as several e-mail correspondence I had with your debt care center etc, as well as my response to SMS'.
The matter is not inconvenience and undue frustration anymore, it has become life threatening!
Kind regards
Standard Bank's replyOfficial
20 Apr 2020, 13:58Dear Theunis
This matter is resolved.
Kind regards
Complaint Resolution Centre
**********
***********
This matter is resolved.
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply20 Apr 2020, 13:58
Official
Dear Theunis
This matter is resolved.
Kind regards
Complaint Resolution Centre
**********
***********
This matter is resolved.
Kind regards
Complaint Resolution Centre
**********
***********