Standard Bank "moving backwards" faster

In March 2019 I wrote a very a very poor review on Standard Bank on HelloPeter. The items I commented on were: Closing Branches and retrenching staff Not advising that my pension had been received or that debt orders had been deducted from my account. Their internet complaints form not accepting that my email address which is ********** is a valid email address. I had to create an email address that was acceptable to their system, but in my complaint I stated that they must not use this address but use my telkom email address. Also stating that I have been with Standard Bank for over 30 years and have significant investments with them. In late March I received a response from Standard Bank advising that their Regional Manager would be contacting me. In April I wrote another review stating that I still not heard from their Regional Manager or that my concerns had not been addressed. Again I received a response just stating that thank you for being a loyal customer but still not addressing my problems. Now in May my pension has been shown as being received but no debt orders have been deducted. This is a bank that thinks their internet systems are so good that they can close branches but they cant even get email addresses correct or correctly send my updates on debit orders. What also worries me is that they respond so that their reaction to HelloPeter looks good but they are not really resolving their customers complaints. Or maybe they are trying to email me on my fictitious email address although I clearly stated in bold letters to use my telkom address.

This is a bank that is really "moving backwards" and does not care about their customers.