CP
Connie P
1 reviews | Active since Feb 2016
10 Jul 2023, 21:47
Standard Bank- Moving Backwards.
What a sad bank. After 40 years of having my account. Seems my Fica expired and my accounts were frozen on 23 December 2022. Thank goodness for Investec. I cannot even close my account without sitting in the branch with 50 other sad people and my money is still stuck. What a useless enterprise. No personal services no care for customers, no business banking expertise, no nada. The app is nice for what it's worth, but nothing to back it up. Sorry, useless bank, gone to pieces.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
11 Jul 2023, 07:31Dear Connie
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply11 Jul 2023, 07:31
Official
Dear Connie
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
13 Jul 2023, 12:16Dear Connie,
We trust all is well with you. We tried multiple times to call you on your phone but were unable to reach you. Please respond by 3:30 p.m. this afternoon.
We trust all is well with you. We tried multiple times to call you on your phone but were unable to reach you. Please respond by 3:30 p.m. this afternoon.
Meanwhile, we will be waiting for your response if you still require assistance.
Kindest regards,
Standard Bank Social Media Team
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply13 Jul 2023, 12:16
Official
Dear Connie,
We trust all is well with you. We tried multiple times to call you on your phone but were unable to reach you. Please respond by 3:30 p.m. this afternoon.
We trust all is well with you. We tried multiple times to call you on your phone but were unable to reach you. Please respond by 3:30 p.m. this afternoon.
Meanwhile, we will be waiting for your response if you still require assistance.
Kindest regards,
Standard Bank Social Media Team
Kindest regards,
Standard Bank Social Media Team
CP
Connie P's updateReviewer Update
13 Jul 2023, 12:57Hi Standard Bank, amongst the myriad of spam calls, its not possible to distingish legitimate calls. On +***8 I cannot return your calls, number *** as advertised does not exist.
How am I expected to reply?
Rgds.
How am I expected to reply?
Rgds.
CP
Connie P's update13 Jul 2023, 12:57
Reviewer Update
Hi Standard Bank, amongst the myriad of spam calls, its not possible to distingish legitimate calls. On +***8 I cannot return your calls, number *** as advertised does not exist.
How am I expected to reply?
Rgds.
How am I expected to reply?
Rgds.
Standard Bank's replyOfficial
13 Jul 2023, 13:20Dear Connie
Thank you for writing back to us.
We will request our team will look into this matter.
We will be in touch with further feedback.
Regards
Kindest regards,
Standard Bank Social Media Team
Thank you for writing back to us.
We will request our team will look into this matter.
We will be in touch with further feedback.
Regards
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply13 Jul 2023, 13:20
Official
Dear Connie
Thank you for writing back to us.
We will request our team will look into this matter.
We will be in touch with further feedback.
Regards
Kindest regards,
Standard Bank Social Media Team
Thank you for writing back to us.
We will request our team will look into this matter.
We will be in touch with further feedback.
Regards
Kindest regards,
Standard Bank Social Media Team