Standard Bank - "Moving Backwards"

<p>STD BANK</p> <p> </p> <p>Standard Bank's slogan should be changed! </p> <p>Instead of "Moving Forward", I constantly seem to be "Moving Backwards" with them.</p> <p> </p> <p>I have been a loyal customer to Standard Bank for over 10 years, however a victim of card ***** thrice in the last 6 months! Sound fami****?? Didn't you know? ********** activity is possibly another service that Standard Bank offers to their customers.</p> <p> </p> <p>What is most concerning, is the total lack of assistance and helpless customer experience feeling...being mobbed off with a seemingly 'we are sorry, but there is nothing we can do...' attitude.</p> <p> </p> <p>As soon as I established that my card was cleared out yesterday, I immediately called the call centre to block my card.</p> <p>Due to high call volumes my call was only answered after 20 minutes! </p> <p>I got through to an agent and explained the situation. The agent showed no empathy, no sense of urgency and gave me no reassurance that my query was important and will be dealt with high priority.</p> <p> </p> <p>Managing a team in a contact centre myself, I was absolutely appalled at the service. </p> <p> </p> <p>We got to the crux of the matter and established that my card was cloned at Shoprite in Adderley Street, Cape Town. </p> <p>There were numerous unrecognizable purchases from the store - much to my disappointment.</p> <p> </p> <p>The major financial loss and inconvenience (on all 3 occassions) has been painful and stressful - an attrocious experience.</p> <p> </p> <p>I don't have any trust in Standard Bank to neither prevent nor to protect/value me as a customer. I have yet to receive feedback (on previous occasions) from Standard Bank ***** Division as to corrective action and reimbur*****t. </p> <p> </p> <p>I want to caution all Standard Bank client not to fall victim to these ****s. Today, my voice will be heard!!</p>