Standard Bank, Moving Backwards!

So Standard Bank has closed many of it's branches as we all know, for whatever reasons they feel valid. However they did so with the promise that you would have all functionality to manage your account either via the Online Banking App, OR Mobile Banking App. HAHAHHAHAHAHA! Not so. I went to my preferred branch 18 months ago to create a Stop Order payment. Now I want to increase that amount but guess what- can't do it online or on the App. I phoned in and the CONSULTANT can't do it either. And to top it off, the only 2 branches left open in the entire CITY of Randburg are so busy on a Saturday (the only day I CAN go to a bank) the queues are standing out the door. I even took a photo of the ridiculous sight. So I now, have to book half a day to go stand in a queue, like in the 1920's in order to do my banking! THAT IS INSANE!! Standard Bank is "Moving forward"?? No it's reversing as fast as it can it seems to me. SORT THIS OUT STANDARD BANK OR REOPEN YOUR BRANCHES!