Standard Bank "Moving Backwards"

Further to my review of 12 April 2019, we still have a frozen account. I received a call from Standard Bank, who assured me the problem would be resolved. The person promised to phone me back before close of business on that day. 10 days later, he phoned and told me that it was a very complicated process to unfreeze an account, and that he would have to get more information. That's the last we heard. Bottom line: Our account is still frozen after 5 months, and it appears that Standard Bank do not have the s****s or knowledge to be able to unfreeze an account. So, to reiterate, don't bank with Standard Bank. They are useless.