Standard Bank: Moving Backwards

After putting a stop on our accounts due to suspected *****, we have been trying since December 2018 to get one of these accounts re-opened, but 4 months later, no luck. We have been into the branch in person 4 times and spent around 8 hours waiting to see a consultant, spent about 67 minutes on the phone and written countless emails, and still the account remains blocked. We have been promised that we will be called to get security clearance, no luck. The Standard Bank is a joke. You can't get a problem resolved and you can't get to speak to anyone in person who can or is willing to assist you. All I can say to everyone out there, don't ever bank with Standard Bank. And, Standard Bank, please change your advertising slogan to "Standard Bank: Moving Backwards. Come to the bank that doesn't care about it's clients"