1 reviews | Active since Feb 2017

04 Jun 2018, 17:44

Standard bank moving backwards ?

We have a business account with standard bank for the past few weeks we have been up and down regarding issues with our card ? one moment we told it's kyc we get it updated then the card was still not working we came back then we told that the person handling our account isn't around we came back again we told we have been deregistered, we came back again we were told everything should be fine now by the manager, however when we try use the card the slips keep saying try again later this has been happening for two weeks straight and quiet frankly iv had enough. Fix this please the bank in question is signet standard bank in lensia of you look at the record alot of people are closing thier accounts with that bank.... It's not professional and doesn't consider the position of other people, the business is standing still as we can operate or pay rent we can't drive back to the bank anymore cause we don't have juice so please fix this, just cause you are a big institution it doesn't mean you can treat the small business and people like they are nothing. I'm furious and want to close my account but I need access to money to do so

Please contact ********** 693 -, Gio

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Replies (2)
Standard Bank
Standard Bank's reply04 Jun 2018, 20:37
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply07 Jun 2018, 13:21
Official

Dear Nkululeko Nkuna

Thank you for posting your comments.

Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen

Complaint Resolution Centre

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