Standard Bank Moving Backwards

Tow weeks ago I lodged a query with the Standard Bank call centre after I battled for days to get the Standard Bank App woking on my mobile phone. Each time I complete the necessary fields, the App keeps telling me that the pin/password is incorrect despite typing in the correct details.<br> This is very frustrating as it means that I cannot conduct any transactions using my cellphone and I have to keep my account with another bank open so that I have access to this mobile facility.<br> I was told by the agent who dealt with my query that this was a problem with some of the i-phones (which means that they are aware of the issue) and that a technical advisor will contact me within 10 working days??? (an insane turn-around time).<br> In any event it has been longer than 10 days, I still cannot use my cellphone for banking and no-one has bothered getting back to me.