Standard Bank - Moving backwards!!

I am totally appalled to say the least in the service I am receiving lately from Standard Bank!!<br> <br> My mom asked me to buy electricity online for her because she had no one to send to a shop.When we wanted to load the voucher it did not want to work. We call the city of cape town thinking its a technical problem with the voucher.It ends up being a problem with Standard Bank and they had to eventually go buy electricity later at a shop which worked. Now I call Standard Bank telling them what happened and that I don't need the electricity anymore and I want my money back because it wasn't even for my own house, otherwise I would have accepted it. They just sent me an sms with an electricity voucher number I cannot use!! <br> Does this make any sense to do this?? I have more complaints but not enough space to vent!! Who do they think they are?