Standard Bank - Moving backwards

Poor service by Standard Bank has forced me to move all my business to FNB (Bond, Savings, Credit Card etc, vehicle is next). Apart from my vehicle, I still have a credit card and cheque account. I've been escalating the service issues for at least 24 months, I logged complaints against my private banker on numerous occasions which have been ignored and the poor service continues...recently I received a credit card statement for a card that I've never had, there was a balance made up of bank charges which has been reversed, but the debit order payments that were taken off my account still has not been refunded in full, I also closed an account which had a zero balance but I am still incurring charges. These escalations go back to November 2015, and there is still no acceptable solution nor is there any satisfactory communication. It is clear that Standard Bank has no clue on customer service or relationship. Until I get the money that was taken out of my account (Theft) I will make it my mission to tarnish their name with everyone I speak to, it's an absolute disgrace that a bank is able to just take money out of your account because they're not competent.