MC
Murray C
1 reviews | Active since Dec 2013
19 Apr 2019, 11:08
Standard Bank - Moving backward fast
Further to my comments about Standard Bank closing their branch's, retrenching staff, saying that my Telkom email address is invalid and poor service from Head office, I received a reply from Standard Banks Customer Service centre on the 8th April advising that I would be contacted by their Regional Manager. But as of today the 19th April I have heard nothing from their regional manager. This is the kind of service I have come to expect from Standard Bank except for the Hilton branch that they closing where the service is excellent and the people there are being retrenched.
Another example where companies can say they responded but really did not
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Standard Bank's replyOfficial
21 Apr 2019, 22:29 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
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Standard Bank's reply21 Apr 2019, 22:29
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
***
*** *** (fax)
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