LB
Lau-marie Bezuidenhout

1 reviews | Active since Nov 2016

08 Nov 2016, 11:15

Standard Bank Moving 'Backward'

<p>My husband is an owner of his own business. We have been banking with Standard Bank for almost 15 years and has a business acount with them. From April 2016 he is struggeling to get assistance from them with a loan to buy a new business. Everything has been approved already, we gave our house as security, but still we get no reply from them when we want to know when the money is going to be paid out. He has a business banker that helps now and then, but is always to busy and he struggles to get hold of him most of the time. As a result of all this I fear we are going to loose the great opportunity to buy this profitable business because the seller is getting impatient and wants to look for a new buyer. I think Standard Bank must change their loggo to moving backward and not forward, because they are not helping us to move forward at all. Lau-marie</p>

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Replies (4)
Standard Bank
Standard Bank's reply08 Nov 2016, 13:55
Official

Good day Lau-Marie Bezuidenhout

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply08 Nov 2016, 13:55
Official

Good day Lau-Marie Bezuidenhout

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply09 Nov 2016, 13:26
Official

Good day Lau-Marie Bezuidenhout

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply10 Nov 2016, 08:35
Official

Dear Lau-Marie Bezuidenhout

Thank you once again for your posting.

I refer to our email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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