Standard bank - moving back wards.. is more suited

I decided to switch my bank account to Standard bank. I requested that they run the debit order for my credit card from my cheque account as I would receive my salary in that account. instead they ran the debit order of my capitec account which had no money resulting in RD's. I only realized that something was wrong after the suspended my credit card. - Thanks to the *********** non-chalant employee at Standard bank I now have negative information against my name on the credit beau. I wish this was were my complaint ends - but unfortunately.... After learning that standard bank had made this mistake I paid off my credit card and requested them to close my cheque account as well. One month after wards I received sms's to notify me that there was debit's running of the cheque account. I went to the branch only to discover that the account was still active and running up charges. I spoke to the branch manager that was not helpful, placid and unsympathetic towards my complaint. She logged a call giving me a ref nr. that was supposed to be resolved 06/01/2016... guess what its still not resolved. I think they should remove their slogan and replace with Standard bank moving backwards...